Email Support
Have a question? Send us an email and we'll get back to you within 24 hours.
support@buildmycakes.comResponse Time
Email: Within 24 hours
Urgent Issues: Within 4 hours
Billing Questions: Within 2 hours
Our team works 7 days a week to support you.
Multiple Ways to Get Help
Tutorials
Watch our comprehensive video tutorials to learn how to use BuildMyCakes.
Knowledge Base
Browse our detailed documentation and troubleshooting guides.
Troubleshooting Common Issues
Design Won't Save
Try clearing your browser cache and cookies, then refresh the page. If the issue persists, try a different browser.
Export Quality Issues
Make sure your browser is updated to the latest version. Lower quality exports may result from compatibility issues.
Login Issues
Reset your password if you can't remember it. Check your email (including spam) for password reset instructions.
Slow Performance
Close other browser tabs and applications. A stable internet connection is recommended for the best experience.